Shipping policy
Shipping Policy
Shipping Policy
Thank you for shopping with VELURA.
We proudly ship a variety of products worldwide and work with trusted logistics partners to ensure safe and timely delivery.
Order Processing Time
Orders are processed within 1 to 3 business days after payment confirmation.
You will receive a confirmation email once your order has shipped.
Delivery Time
Estimated shipping time:
6 to 10 Business Days
(After processing time)
Please note that during holidays, promotional periods, or high demand seasons, slight delays may occur.
Shipping Cost
We offer Free Shipping on qualifying promotions and selected offers.
Any applicable shipping charges will be shown clearly at checkout.
Tracking Information
All shipped orders include tracking when available.
Once dispatched, you will receive:
- Tracking number
- Shipping confirmation email
- Delivery progress link
Incorrect Address Policy
Please ensure your shipping address is correct before completing checkout.
If an incorrect address is entered, contact us immediately at:
📧 contact.velurashop@gmail.com
If the order has already shipped, changes may not be possible.
Delays / Lost Packages
If your package is delayed or marked delivered but not received:
- Check tracking details
- Contact your local courier
- Reach out to our support team
📧 contact.velurashop@gmail.com
We will gladly assist.
Split Shipments
If multiple items are ordered, they may arrive separately depending on the warehouse location and availability.
Support Hours
Monday – Friday
9:00 AM – 5:00 PM